Shipping policy

souisoui.com is operated by Ferpa Enterprises LLC, 2335 E. Atlantic Blvd. Ste 200, Pompano Beach, FL 33062, United States. For shipping questions, contact support@souisoui.com.

Where we ship from

All products are shipped directly from our supplier's. This allows us to offer the product range and pricing available on souisoui.com.

Where we ship to

We currently ship to the United States, the United Kingdom, and all member states of the European Union.

Processing time

Orders are processed within 1 to 3 business days after payment is confirmed, before being handed to our shipping carrier.

Delivery time

After an order ships, delivery generally takes 6 to 16 business days, depending on your location and local customs processing.

Multiple packages

If your order contains more than one item, products may arrive in separate packages and at different times, since items may ship from different fulfillment points.

Customs, duties, and import taxes

Depending on your country, your order may be subject to customs fees, import duties, or local taxes. These charges are determined by your country's customs authority and are the responsibility of the customer. We are not able to predict or cover these charges.

Order tracking

Once your order ships, you will receive a tracking number by email so you can follow its progress.

Delays

While we work with reliable carriers, delivery times are estimates and may be affected by customs processing, carrier delays, or other circumstances outside our control.